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Cut Service Delays with Virtual Agent & Now Assist

Accelerate resolution by using Virtual Agent & Now Assist to automate requests & improve workflows

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Cut Service Delays with Virtual Agent & Now Assist

Accelerate resolution by using Virtual Agent & Now Assist to automate requests & improve workflows

Friday, November 7, 2025
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Download pdf
Videos
Datadog Expertise
ServiceNow Expertise
RapDev Expertise

Cut Service Delays with Virtual Agent & Now Assist

Accelerate resolution by using Virtual Agent & Now Assist to automate requests & improve workflows

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Cut Service Delays with Virtual Agent + Now Assist
ServiceNow Webinars

Cut Service Delays with Virtual Agent & Now Assist

Accelerate resolution by using Virtual Agent & Now Assist to automate requests & improve workflows

AI hype has raised more questions than answers: Are AI agents real? What do they actually do in ServiceNow?Join RapDev engineers to learn how Virtual Agent and Now Assist use AI to deliver faster resolutions and measurable service impact. See how conversational AI automates high-volume requests, retrieves relevant knowledge in real time, and connects with backend workflows without long build cycles or complex integrations. You’ll learn how to:

  • Design use cases that drive faster resolution and higher employee satisfaction
  • Define automation priorities using data-driven insights to measure adoption and ROI
  • Use RapDev AI agents and accelerators to scale conversational AI
November 7, 2025
Agentic AI

Customer Challenges
Products Deployed
RapDev Solutions
Outcome
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The Challenge
Technical Landscape
The Solution
The Results
Improve Quality
Improve production code quality by shifting from manual testing to automated testing.
Reduce Time
Reduce the time it takes to deploy code without negatively impacting compliance or risk mitigation.
Co-deploy Implementations
Co-deploy a ServiceNow implementation that continues to drive agility.
Eliminate Delays
Eliminate delays from CAB meetings.
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We don’t believe in hoarding knowledge

We go further and faster when we collaborate. Geek out with our team of engineers on our learnings, insights, and best practices to unlock maximum value and begin your business transformation today.

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Operationalize AIOps: Smarter Incident Response with ServiceNow AI

See how ServiceNow AI and RapDev turn event noise into coordinated, real-time incident resolution.

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ServiceNow AI Use Cases

Leverage RapDev's purpose-built AI agents and workflows that make ServiceNow proactive, context-aware, and capable of resolving work autonomously

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Why OCM is the Core Pillar of A2IX Adoption

From "new tab" to new habit: Building lasting AI adoption through strategic change management
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Designing AI Agents That Actually Take Action

Anyone can enable AI. The real value comes from building ServiceNow AI agents that act with purpose, guardrails, and confidence.
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